Terms & Conditions top1 – Platform Terms of Use Malaysia

01Introduction & Acceptance of Terms

Top1 is an online sports betting and casino platform operating under the domain top1.express. The platform offers a full range of services including pre-match and in-play Sports Betting, Live Casino games, video slots, and table games to eligible users in Malaysia.

These Terms & Conditions ("Terms") govern your use of the top1 platform, including the website, mobile application, and all related services. By accessing or using any part of the top1 platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with Privacy Policy us.

This version of the Terms is effective from January 2026 and supersedes all previous versions. top1 reserves the right to update these Terms from time to time, and any changes will take effect immediately upon being published on this page.

02Member Eligibility

To register and use top1 services, you must meet all of the following eligibility requirements:

• At least 18 years old on the date of registration.
• Must be a legal Malaysian resident holding a valid national identity card (MyKad).
• Never previously banned or excluded from the top1 platform.
• Registering under your own name and not on behalf of any third party.
• Not be in a situation where the use of online gambling platforms is prohibited by any law or regulation applicable to you.

03Registration & Account Management

Each individual is only permitted to hold one account at top1. Opening multiple accounts — whether using different names, email addresses, phone numbers, or devices — is strictly prohibited.

During registration, you are required to provide accurate, truthful, and complete information, including:

• Full name as per your MyKad.
• An active Malaysian mobile number (for OTP verification).
• A valid and accessible email address.
• Your exact date of birth.

You are solely responsible for keeping your account password confidential. top1 will never ask for your password via email, SMS, or live chat. If you suspect your account has been accessed without your authorisation, please contact top1's support team immediately.

Identity Verification (KYC – Know Your Customer) is required before your first withdrawal is processed. The required document is a clear, legible copy of your MyKad (front and back). top1 reserves the right to request additional documents if deemed necessary.

04Deposits & Payment Methods

Top1 accepts deposits via the following Malaysian payment methods only:

• Touch 'n Go eWallet
• GrabPay
• Boost
• ShopeePay
• DuitNow
• FPX – Maybank2u
• FPX – CIMB Clicks

All deposits are processed in Malaysian Ringgit (MYR). The minimum deposit is RM 10 per transaction. The deposited amount will be credited to your top1 account in under one minute once the transaction has been successfully confirmed by the payment processor.

Top1 does not accept deposits made from payment methods registered in a third party's name. All deposits must originate from a payment method registered in your own name. top1 reserves the right to request proof of payment method ownership if there is any doubt regarding the actual owner.

05Withdrawal of Winnings

Winnings withdrawals at top1 are processed subject to the following conditions:

• Members must have completed the identity verification (KYC) process before their first withdrawal can be approved.
• The minimum withdrawal is RM 50 per transaction.
• Withdrawals will be processed to the same payment method used for your deposit, or to another method that has been verified under your name.
• Average processing time is between 5 and 15 minutes for verified accounts.
• Withdrawals involving a bonus balance that has not yet met the wagering requirements will not be approved until those requirements are fulfilled.

Top1 reserves the right to delay or withhold any withdrawal while a security investigation or additional identity verification is being carried out. We will notify you of any such hold via email or an in-platform notification.

06Bonuses & Promotions

All bonuses, promotions, and special offers provided by top1 are subject to specific terms and conditions stated in each respective offer. The general bonus terms are as follows:

• Wagering Requirement: Most top1 deposit bonuses are subject to wagering requirements. This means you must wager the bonus amount (or the combined deposit and bonus amount) a specified number of times before any winnings derived from that bonus can be withdrawn.
• Validity Period: All bonuses have an expiry date. Any unused bonus or unfulfilled wagering requirements within the specified period will be automatically forfeited.
• Betting Limits While a Bonus Is Active: While a bonus is active, the maximum bet per round or match may be capped at a specified amount, depending on the terms of the relevant promotion.
• Eligible Games: Not all games contribute equally towards the wagering requirement. Slots typically contribute 100%, while table games such as Baccarat and Roulette may contribute at a lower rate.

Top1 reserves the right to void any bonus or winnings obtained through methods deemed to be promotional abuse, including but not limited to the use of multiple accounts to claim bonuses repeatedly, or low-risk betting strategies designed specifically to fulfil wagering requirements.

07Sports Betting Rules

The top1 Live Matches section offers both pre-match and in-play betting covering football (Malaysia Super League, EPL, La Liga, Bundesliga), badminton (BWF World Tour, All England), cricket (IPL, ICC World Cup, T20), esports (Mobile Legends, Dota 2, CS:GO), and much more. The general Sports Betting rules are as follows:

• All bets are recorded and settled at the odds displayed at the time the bet is placed. Any change in odds after a bet has been accepted will not affect that bet.
• Placed bets cannot be cancelled or changed, except in specific circumstances where the Cash Out feature is available and activated by the player before the match ends.
• If a match is postponed and does not resume within 24 hours of the original scheduled time, all bets placed on that match will be voided and the stakes returned to members' accounts.
• In cases where there is an obvious error in odds setting (odds significantly misquoted from market value), top1 reserves the right to void the affected bet.
• Combination bets (accumulator/parlay) are only valid if all included matches proceed and are completed. Any cancelled match will be counted as "void" and removed from the combination.

Top1 uses data from accredited third-party sources for match results. Results displayed on the top1 platform are final for bet settlement purposes, unless there is a clear technical error that requires review.

08Casino & Slots Game Rules

All casino games at top1 – including baccarat, blackjack, roulette, Dragon Tiger, Sic Bo, and slots – are operated by internationally certified third-party game providers. The general rules for casino games are as follows:

• The specific rules for each game — including RTP values, minimum and maximum bet limits, and game mechanics — are determined by the game provider and displayed within the respective game interface.
• All random number generators (RNGs) used in slots and electronic table games have been audited and certified by independent testing bodies such as eCOGRA and GLI.
• In the event of a technical disruption during gameplay — including loss of internet connection on the player's end or a server issue — top1 will attempt to restore the game to the last recorded state. If restoration is not possible, the affected bets will be fully refunded.
• Winnings resulting from a software bug or an obvious technical error will not be considered valid and will not be paid out.

09Prohibited Activities

The following activities are strictly prohibited on the top1 platform and may result in immediate account closure, forfeiture of funds, and legal action where applicable:

• Registering more than one account per individual.
• The use of false or borrowed identification during registration.
• The use of unauthorized automated software, bots, scripts, or third-party tools to place bets or interact with the platform is strictly prohibited.
• Any form of collusion between players to manipulate game outcomes.
• Abuse of promotions and bonuses, including opening multiple accounts to claim bonuses repeatedly.
• Money laundering or using the top1 platform for any unlawful financial purpose.
• Any attempt to hack, breach, or disrupt the normal operations of the top1 platform.
• Granting access to your account to any third party, including other players or agents.

Top1 actively monitors all account activity to detect any misuse. All suspected cases will be thoroughly investigated before any action is taken.

10Account Closure & Suspension

Top1 reserves the right to suspend or close any member account, with or without prior notice, under the following circumstances:

• Violation of any part of these Terms & Conditions.
• Facilitating or enabling fraud, money laundering, or any other illegal activity.
• Failure to complete the identity verification (KYC) process within the stipulated timeframe.
• Requests from the relevant authorities.
• Self-exclusion requests submitted by members for Responsible Gambling purposes.

If your account is closed due to a breach of these Terms, any funds associated with fraudulent activity or violations may be withheld. For closures requested by the member or for other legitimate reasons, the remaining balance after deducting any outstanding amounts will be returned to the member via their verified payment method.

Members may also close their own account at any time by contacting the top1 support team via email at support@top1.express.

11Privacy & Data Protection

Top1 collects, processes, and stores members' personal data in accordance with Privacy Policy ours that complies with Malaysian data protection laws. By using the top1 platform, you agree to the collection and processing of your personal data in accordance with that Privacy Policy.

Summary of top1's privacy commitments:

• Your personal data will not be sold, rented, or shared with any third party without your consent, except where required by law or for legitimate payment processing purposes.
• All data and transactions are protected with 256-bit SSL encryption.
• You have the right to access, correct, or request the deletion of your personal data.
• Top1 uses cookies to enhance the user experience. Continued use of the top1 platform constitutes your consent to the use of cookies.

12Responsible Gambling

Top1 takes responsible gambling seriously. We provide the following tools to help members maintain control over their playing habits:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to control how much money you load into your account.
• Loss Limit: Set a loss limit to stop additional deposits once the limit has been reached within a specified period.
• Session Time Limit: Set a time limit on your playing session.
• Cool-Off Period: Take a mandatory break from the platform for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Self-exclude from the platform for a longer period if needed.

All of these tools are accessible via the "Account Settings" section of the top1 platform. If you find it difficult to control your gambling habits, please contact our support team for assistance and referral to appropriate professional help resources. All self-exclusion or betting limit requests will be processed promptly and cannot be reversed during the designated period.

13Disclaimer & Limitation of Liability

The top1 platform is provided "as is" without any express or implied warranties. top1 does not guarantee that the platform will operate without interruption, be free from errors, or remain accessible at all times.

Top1 is not liable for:

• Any financial losses incurred as a result of game outcomes or betting decisions.
• Service disruptions due to scheduled maintenance or circumstances beyond our control (force majeure).
• Deposit or withdrawal delays caused by third-party payment providers.
• Any indirect, incidental, or consequential losses arising from the use of the platform.
• Unauthorised access to your account resulting from your own negligence in safeguarding your password.

Top1's total liability to any member for any claim shall not exceed the total amount deposited by that member in the 30 days preceding the claim.

14Amendments to Terms & Conditions

Top1 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time and at our sole discretion. Amendments take effect immediately upon being posted on this page.

For material amendments – those that significantly affect the rights or obligations of members – top1 will endeavour to notify members via email or in-platform notification at least 7 days before the amendment takes effect.

Continued use of the top1 platform after any amendments to the Terms have been published will be considered your acceptance of the revised Terms. If you do not agree with the revised Terms, you must stop using the platform and may request account closure by contacting our customer support.

15Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of top1's services, please reach out to us through the following channels:

• Live Chat: Available directly within the top1 platform, 24 hours a day, 7 days a week. Average response time is under 2 minutes.
• Email: support@top1.express – responded to within 2 hours during normal business hours.
• WhatsApp: For non-urgent enquiries, you may reach us via the official top1 WhatsApp number listed on the platform.

All communications with the top1 support team are conducted in English. Our team is ready to assist you with any queries related to your account, deposits, withdrawals, games, or these Terms & Conditions.

These Terms & Conditions are governed by applicable law. Any dispute arising from or in connection with these Terms shall first be resolved through good-faith discussion, and if unsuccessful, through arbitration in accordance with the established procedures.